Report a bug or contact support¶
You can send bug reports, questions about how to use MindGravity, and feature requests through the contact form. You do not need a Google account.
Before you send, please check whether the frequently asked questions already cover it.
Open the form¶
- From the app: choose Help > Report a Problem or Contact Us… from the menu. The form opens in your browser with the app and macOS versions already filled in.
- From this page: open the contact form.
What to include¶
- Type of request (required): choose Bug, How to use, Feature request, or Other.
- Details (required): what you want to know or what is causing trouble.
- Steps, expected result, actual result: for a problem, tell us what you did, what happened, and what you expected to happen. If we can reproduce the problem, we can fix it sooner.
- Versions: filled in automatically when you open the form from the app. To enter them yourself, find the MindGravity version under MindGravity > About MindGravity, and the macOS version under Apple menu > About This Mac.
- Email for reply: only if you want a reply.
Before you send¶
- Please do not include anything you want to keep private, such as the content of your maps or the locations of files and folders.
- The form does not accept screenshots or logs. If we need them, we will ask you individually.
- How we handle what you send is described in the privacy policy.
Send by email¶
If you cannot use the form, you can also email mindgravity19@gmail.com.
About replies¶
MindGravity is developed by an individual, so we cannot promise an immediate reply or a response within a fixed time. See the support policy for details.